Refund policy

We hope you love your Love Daisy Jewellery purchase. However, if you're not completely satisfied, we're here to help.

How Long Do I Have to Return?

You have 14 days from the date you receive your order to request a return.

What Are the Conditions for a Return?

To qualify for a return:

• Your item must be unworn, unused, and in its original condition.
• The item must be returned in its original packaging.
• Please include your order number or proof of purchase with your return.

How Do I Start a Return?

Email us at support@lovedaisyjewellery.com to request a return. Please include your order number and the reason for your return.

Once your return request has been approved, we'll provide instructions on how to return your item.

Please do not send items back without contacting us first, as they may not be accepted.

If you have any questions about the returns process, we're always happy to help.

Returns for Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or you've received the wrong item, please contact us at support@lovedaisyjewellery.com as soon as possible with your order number and, where possible, photographs of the issue.

We'll review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution at no additional cost to you.

Returns for Change of Mind

If you'd like to return an item because you've changed your mind or it isn't what you expected, you'll be responsible for the cost of return shipping.

We recommend using a tracked postal service, as we cannot be responsible for items that are lost or damaged in transit. If you'd prefer, we can provide a return shipping label at your expense.

Condition of Returned Items

Returned items must be unworn, unused, and returned in their original packaging.

We reserve the right to reduce or refuse a refund if an item is returned in a condition that prevents it from being resold.

Non-Returnable Items

We're unable to accept returns for:

• Personalised or custom-made items.
• Gift cards.

If you're unsure whether your item qualifies for a return, please contact us before returning it.

Exchanges

If you'd like to exchange an item, the quickest option is to return your original item for a refund and place a new order for the replacement once your return has been approved.

EU Customers: 14-Day Cooling-Off Period

For orders delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason.

The item must be returned unworn, unused, in its original packaging, and accompanied by proof of purchase.

Refund Process

Once we've received and inspected your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process and post the refund.

If you haven't received your refund within 15 business days of approval, please contact us at support@lovedaisyjewellery.com.